<p>Dear customers, we understand your worries and highly appreciate your contact with our team to file a claim in case you have one. Therefore, to file a claim you need to email us with the below information:</p><ul><li>Your name and transaction reference along with a description of your disputes.</li><li>You may also call us to file or check the status of an existing dispute.</li><li>Note: Claim&nbsp;resolutions can take from 24 to 48 hours to be handled and resolved.</li></ul><h3>Avoiding Disputes</h3><p>We take all measures required to ensure that any inconveniences are resolved&nbsp;within a timely manner. In case a claim has been filed by a customer we would ensure that it is resolved within 48 hours.</p><h3>Detecting Fraud and preventing fraudulent transactions</h3><p>We have implemented extreme measures to detect and prevent fraud. Our built in risk analysis brings suspicious orders to our attentions for further investigation. Below&nbsp;we share some steps we take into preventing and detecting fraud.</p><ol><li>Verifying IP address</li><li>Calling the phone number on the order</li><li>Verify billing and shipping address for the payment method used</li><li>Investigate on AVS ( Address verification ) or CVV verification failures</li><li>Special attention to high value orders.</li></ol>